Careers at Leisure Focus
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Duty Manager - Braywick Leisure Centre
Job title :Duty Manager
Location : Braywick Leisure Centre
Contract: Full time/ Permanent
Salary: £27,500 -£32,000 pa
More about the role
Leisure Focus is recruiting for the position of Duty Manager at Braywick Leisure Centre in Maidenhead. Reporting into the General Manager, the successful candidate will be responsible for
Day to day operation of the center including health and safety,
Providing excellent customer experience
Financial procedures and
Leading, managing and training recreation staff.
(Each Duty Manager post is subject to its own agreed responsibilities)
More about you
The successful candidate should have a depth of knowledge, skills and experience of leisure centre operations and experience of working in a busy leisure environment. Excellent communication skills, flexibility and a commitment to customer service are essential. Successful applicants will be provided with full training in all aspects of this role.
(It is desirable, not essential to hold a current NPLQ (National Pool Lifeguard Qualification) and Pool Plant Operators)
You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.
About us
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
Our Values ( FACE)
In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we
Focus on the Customer
Approach everything systematically
Collaborate to achieve
Exceed expectation
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
If you believe you have the knowledge and skills required for this position please send an expression of interest letter and your CV to recruitment@leisurefocus.org.uk.
Closing date for applications: 06th March 2026
Food & Beverage Assistant
Job title : Food & Beverage Assistant
Location : Braywick Leisure Centre
ROLES & RESPONSIBILITIES:
Primary objectives for the Food and Beverage Assistant will be:
To supervise the day to day operations of the cafe and catering facilities.
To ensure the highest possible standards of Health and Safety and customer care.
The Food and Beverage Assistant will focus day to day on the following tasks:
To supervise the day to day operation of the cafe, and kitchen of the Centre.
To prepare and cook meals and snacks in accordance with the requirements of the Centre.
To ensure that all food is covered, stored, labelled and dated to meet the food safety (General Food Hygiene) Regulations 1995 or the terms of subsequent legislation.
Make sure that food is handled, stored, prepared and served in such a way and such condition as to prevent contamination of food and drink.
To ensure that the kitchen and cafe areas are entered only by authorised persons.
To ensure that the vending machines are maintained on a regular basis
To ensure that all cleaning duties are completed whilst on shift.
To ensure that all injuries involving staff and members of the public are reported to the F&B Supervisor/ Duty Manager
To record any complaints and to pass to the F&B Supervisor
To ensure all Health and Safety procedures are carried out at all times.
Ensure that a consistently high level of service is delivered to customers.
To assist in the management of the Centre’s quality assurance systems and procedures.
To undertake cleaning duties as required.
To undertake any regulatory requirements.
To be responsible and accountable for cash handling as required.
Ensure that company financial regulations are adhered to in terms of cash handling.
To ensure that a safe and efficient service is provided for the public.
To undertake any other duties as may be required by the management to ensure that the business objectives of the contract are achieved.
REQUIREMENTS
The post holder will preferably hold a recognised qualification in Catering, or related subject, first aid certificate and Food and Hygiene Certificate along with strong knowledge of the Leisure or related industry in a small/medium sized enterprise.
Personal
Among the personal characteristics sought the applicant:
Must be able to build strong relationships with customers, clients and employees.
Must be able to communicate at different levels of the organisation, both listen and direct.
Must be able to meet the demands of the role by working additional hours when required.
Must be able to maintain and be committed to good employee relations and deliver quality training.
Must be able to work from various locations as and when required.
Must adhere to policies and practices related to uniform, jewellery and personal
About us
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
Our Values ( FACE)
In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we
Focus on the Customer
Approach everything systematically
Collaborate to achieve
Exceed expectation
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
If you believe you have the knowledge and skills required for this position please send an expression of interest letter and your CV to recruitment@leisurefocus.org.uk.
Casual Receptionist
Job title : Casual Receptionist
Location : Windsor Leisure Centre
KEY RESPONSIBILITIES:
Greet all customers in a friendly, professional manner and provide excellent customer service at all times
Handle enquiries in person, over the phone, and via email, providing accurate information about facilities, classes, memberships, and bookings
Process memberships, bookings, payments, and cancellations using the centre’s booking system
Manage the reception desk, ensuring it is tidy, organised, and well-stocked with information leaflets
Deal with customer queries, complaints, and issues promptly and professionally, escalating when necessary
Support the daily opening and closing procedures of the reception area
Maintain accurate records of transactions, bookings, and customer interactions
Promote leisure centre services, activities, and events to customers
Ensure adherence to health and safety procedures and report any concerns
Work flexibly, including evenings, weekends, and public holidays as required
Person Specification Essential:
Strong customer service and communication skills
Friendly, approachable, and professional manner
Basic IT skills and ability to learn booking systems
Ability to work well in a busy environment
Reliability and punctuality
Additional Information
This is a casual role with variable hours depending on business needs
Training will be provided on systems and procedures
Uniform may be required depending on the centre
If you believe you have the knowledge and skills required for this position please send an expression of interest letter and your CV to recruitment@leisurefocus.org.uk.
Fitness Instructor
Fitness Instructor
Location: Windsor Leisure Centre
Contract Type: Casual
Salary: £12.71 to £13.71
Reports to: Fitness Manager
About the Role:
Leisure Focus is looking for an enthusiastic and motivated Fitness Instructor to join our team at Windsor Leisure Centre.
This is an exciting opportunity for someone passionate about health, fitness, and customer service to play a key role in delivering an outstanding experience for our members and supporting them in achieving their fitness goals. You will be responsible for supervising the gym floor, supporting members, delivering inductions, and contributing to a positive and inclusive environment.
Key Responsibilities:
Provide excellent customer service and create a welcoming gym environment
Conduct gym inductions and fitness assessments
Support members with safe and effective use of equipment
Deliver basic fitness programmes tailored to individual needs
Maintain high standards of cleanliness and safety within the fitness suite
Monitor member engagement and proactively offer support
Promote memberships, classes, and additional services
Ensure all Health & Safety procedures are followed at all times
About You:
We are looking for someone who is:
Passionate about fitness, health, and wellbeing
Friendly, approachable, and customer-focused
Confident in engaging with a wide range of people
A strong team player with a positive attitude
Reliable and able to work flexible shifts, including evenings and weekends
Qualifications & Experience:
Level 2 Gym Instructor Qualification (essential)
Level 3 Personal Training (desirable)
First Aid qualification (desirable or willingness to obtain)
Previous experience in a fitness environment (preferred)
DBS
The position of Fitness Instructor is classed as a regulated post and therefore requires a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the post holder to be submitted for a DBS check.
ABOUT US:
Leisure Focus is a not-for-profit charitable incorporated organisation (CIO). It has been established to work with local communities, supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, financial circumstances, or physical or mental ability.
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do, and it’s why we’re here. We are proud to have a global, inclusive workforce with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
Benefits:
Annual Leave | 28 days’ paid annual leave per year, which will increase by milestones of
work anniversary
Pension | NEST Auto Enrolment after 3 months of service
Other benefits | Free gym membership for the employee and appointed person,
Discounted food and beverages on site, discounted retail items.
Career progression and development opportunities, Training and development,
Employee assistance programme, Free parking on site, Cycle to work
General Assistant - Braywick
JOB DESCRIPTION
The role of General Assistant is a great position to be able to carry out and be involved in the full range of leisure activities. Continually customer facing the role provides rewarding opportunities. Meeting new people, variation in both activities and learning provides an exciting working day, every day, for our General Assistants.
General Assistants will perform duties pertaining to both wet and dry sites. Primary Objectives for the General Assistant will be:
To ensure the safety of and enjoyment of everybody using the Leisure Centre.
To partake in the management of all aspects of the daily activities of the Centre.
The General Assistant will focus day to day on the following tasks:
To guide, care for and assist all Leisure Centre customers.
To facilitate a friendly but efficient working relationship with the people who use the Leisure Centre.
To work as part of a team to achieve the objectives and usage targets of the Leisure Centre
To innovate ideas and initiate action to increase the usage of the Leisure Centre.
To ensure all facilities are presented to the highest levels of cleanliness and comfort (This
includes the pool slides, health suite, toilets, outdoor waste management).
Assist the Duty Manager in the effective control and security of the facility, patrolling all appropriate areas ensuring that equipment is stored safely and securely (Including slide supervision, pool and sports hall change overs)
To be aware of all Health and Safety issues within the Centre, to constantly implement and assess procedures drawing attention to any unsafe practices.
To ensure all parts of the Centre are safe and secure when not in use.
To cover duties of such other members of staff as required.
To undertake any other duties as may be required to assist in the running of the Leisure Centre.
Portray a positive image of the Leisure Centre, wearing the uniform provided whilst on duty.
THE CANDIDATE
The post holder should have a good general education and a desire to achieve a leisure management qualification. Ideally the postholder will possess a current first aid qualification.
Among the personal characteristics sought the applicant:
Will be able to gain acceptance and respect from clients and the teams involved.
Will be able to communicate throughout the organisation.
Will be able to meet the demands of the role by working additional hours when required.
Will be able to demonstrate clear identification with all customer requirements.
Will be a team player.
Will be able to develop the role on your own initiative.
DBS
General Assistant positions classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the postholder to be submitted for a DBS check.
ABOUT US
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.Our Values ( FACE) In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we
Focus on the Customer
Approach everything systematically
Collaborate to achieve
Exceed expectation
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
Title General Assistant
Reporting to Duty Manager
Annual Leave 28 days’ paid annual leave per year
Pension NEST Auto Enrolment after 3 months service
Other benefits Free gym membership for the employee and appointed person
Discounted food and beverages on site discounted retail items
Career progression and development opportunities
Cycle to work
Training and development
Employee assistance programme
Free parking on site
Duty Manager / Finance Admin
Job Title: Duty manager / Finance admin
Location: Various locations of LF Trust
Reporting To: Finance Manager/ Community leisure sites manager
Department: Operations
Job Purpose
The Duty Manager / Finance Administrator is a dual-function role responsible for supporting the day-to-day operation of Cox Green Leisure Centre while also providing comprehensive financial and administrative support. The role is split approximately 50% operational duty management and 50% finance administration, ensuring high standards of customer service, health and safety compliance, and efficient financial processes across both sites
Key Responsibilities
Duty Manager Responsibilities (50%)
Act as the designated Duty Manager during allocated shifts, overseeing the safe and effective operation of the leisure centres.
Lead and support front-line teams, ensuring excellent customer service standards are maintained.
Ensure compliance with all health and safety procedures, emergency action plans and operational policies.
Conduct regular facility inspections and take appropriate action to address any issues identified.
Manage staffing levels during shifts, including coordinating rotas, breaks, and operational cover where required.
Handle customer enquiries, complaints, and incidents professionally and effectively.
Support the delivery of swimming lessons, fitness activities, and centre programmes.
Complete operational paperwork, accident reports, and daily management checks.
Assist with opening and closing procedures and cash handling processes where required.
Support the Centre Manager in achieving operational targets and maintaining service standards.
Finance Administrator Responsibilities (50%)
Manage bookings and invoicing processes for activities, facilities, and customers across Furze Platt and Cox Green Leisure Centres.
Raise, process, and monitor invoices accurately and within agreed timescales.
Maintain booking records and ensure all customer account information is accurate and up to date.
Process swimming lesson cancellations and amendments in line with company procedures.
Manage Direct Debit administration, including the processing of ADDACS notifications and associated customer account updates.
Investigate and resolve invoicing, payment, and account queries promptly and professionally.
Reconcile booking and payment records and assist with financial reporting as required.
Support month-end financial processes and provide administrative assistance to the management team.
Maintain accurate financial and customer records in accordance with data protection requirements.
Liaise with customers, colleagues, and external organisations regarding bookings, invoices, and payment matters.
Person Specification
Key Skills & Behaviours
Vigilance and attention to detail
Responsibility and accountability
Teamwork and collaboration
Professionalism and integrity
Customer-focused approach
Previous experience in a customer-facing operational environment.
Experience of administrative and financial processes, including invoicing and record management.
Strong organisational skills with excellent attention to detail.
Good numeracy and IT skills, including Microsoft Office applications.
Ability to prioritise workloads and manage multiple responsibilities effectively.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Flexible approach to working hours, including evenings and weekends where required.
Desirable
Previous experience working within a leisure, sports, or hospitality environment.
Experience using leisure management or booking systems.
Knowledge of Direct Debit administration and ADDACS processing.
National Pool Lifeguard Qualification (NPLQ) or willingness to obtain.
First Aid qualification.
Key Competencies
Leadership and team support
Customer focus
Financial accuracy and attention to detail
Problem-solving
Time management
Communication skills
Reliability and accountability
Working Hours
Flexible shifts including early mornings, evenings, weekends, and holidays
ABOUT US
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
Our Values ( FACE) In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we
Focus on the Customer
Approach everything systematically
Collaborate to achieve
Exceed expectation
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are
a disability confident employer, who is committed to inclusion and diversity in the workplace.
Important Note
This role involves working in a safety-critical environment. Lifeguards must remain alert, attentive, and physically capable of performing rescues at all times.
Title Duty Manager/ Finance admin
Reporting to | Community leisure sites manager |
Annual Leave | 28 days’ paid annual leave per year |
Pension | NEST Auto Enrolment after 3 months service |
Other benefits | Free gym membership for the employee and appointed person Discounted food and beverages on site discounted retail items Career progression and development opportunities Training and development Employee assistance programme Free parking on site |