General Manager

Location:  Windsor Leisure Centre
Salary: Up to £50,000 per annum (depending on experience)

Contract: Full Time, Permanent

Reports to : Contract Manager

Job Purpose

Leisure Focus is looking for an exceptional General Manager to lead our flagship Windsor Leisure Centre. This is an exciting opportunity to take ownership of a thriving leisure facility while playing a key role in shaping the future growth of the organisation.

Reporting to the Contract Manager, you will drive operational excellence, lead high-performing teams, and ensure the centre delivers outstanding customer experiences while achieving strong commercial performance.

This role will also contribute to strategic projects across the Leisure Focus network, particularly supporting digital development and innovation initiatives.

About the Role

As General Manager, you will be responsible for the overall leadership, performance, and development of Windsor Leisure Centre. You will ensure the facility operates to the highest standards while increasing participation, community engagement, and commercial success.

Key Responsibilities

• Lead and inspire teams to deliver exceptional customer service
• Ensure the highest standards of Health & Safety and operational compliance
• Develop innovative leisure programmes to increase participation and revenue
• Manage budgets and support financial planning to maximise profitability
• Drive operational performance across wet and dry leisure facilities
• Lead change initiatives and continuous improvement across the centre
• Build strong relationships with community partners and stakeholders
• Monitor KPIs and implement strategies to improve performance
• Ensure the centre maintains exceptional cleanliness and presentation standards
• Support marketing and promotional activities to increase engagement
• Develop and coach staff through regular 1-1s, team meetings, and development reviews

Key performance indicators

Financial Performance

Participation & membership growth

Customer experience

Health & safety compliance

Operational excellence

Staff & leadership

Community engagement

About You

We are looking for an inspiring leader with a strong track record in leisure management who can deliver operational excellence while motivating teams.

You will bring:

✔ Proven experience managing and leading teams in a busy operational environment
✔ Strong leadership with the ability to motivate and influence teams
✔ Experience managing wet and dry leisure facilities
✔ Strong commercial awareness with experience managing budgets and KPIs
✔ Ability to analyse performance data and drive business improvements
✔ Excellent communication, organisational, and IT skills
✔ A strong understanding of customer expectations within leisure and fitness environments
✔ A track record of improving business performance and customer experience
✔ Ability to lead change and deliver projects successfully

Qualifications

Desirable qualifications include:

• Qualification in Leisure Management, Project Management, or a related field
• First Aid at Work Certificate
• Pool Plant Operator Qualification (or willingness to obtain)
• Experience within the leisure, fitness, or sports industry

DBS Requirement

This role is a regulated position and therefore requires a DBS check.

About us

Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.

Our Values ( FACE)

In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we

• Focus on the Customer

• Approach everything systematically

• Collaborate to achieve

• Exceed expectation

There are many great things about Leisure Focus. One of our strengths  is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.

What We Offer

 Salary up to £50,000 per year
28 days annual leave
NEST pension scheme (after 3 months service)
Opportunity to lead a flagship leisure facility
Opportunity to influence strategic business projects
Work in a values-led organisation focused on community wellbeing

If you are an ambitious leisure professional ready to lead a high-performing centre and help shape the future of community leisure, we would love to hear from you.

 Apply now and join the Leisure Focus team 

Please share your CV and the cover letter to recruitment@leisurefocus.org.uk

Closing date :05th April 2026

but we reserve the right to make an early appointment for experienced and suitably qualified applicants.  This job description is not all inclusive. We reserve the right to amend this job description at any time.  We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. Offers of appointment are subject to satisfactory references and DBS clearance.

Job title:Fitness Manager, 

Location : Braywick Leisure Centre

Contract type: Full time, Permanent 

Salary:  £28,000 -£32,000 per annum 

Leisure Focus is recruiting for the position of Fitness Manager at Braywick Leisure Centre which has a passionate and thriving fitness community. We are looking for an inspiring fitness professional to take a lead role in bringing the best fitness experience to our members from arrival and throughout their  journey with us. 

Reporting to the General Manager, this role is such an exciting opportunity for someone to have a strong influence on the culture, direction and success of a flagship leisure facility. 

The main responsibilities of the suitable candidate would be

• Ensure all Health & Safety procedures and responsibilities are carried out at all times.

• Ensure the successful implementation and operation of the club’s member journey

• Responsible for all aspects of the daily operation of the gym and studio facilities.

• Promote excellence of customer services and motivate people to enjoy exercise 

• Ensure that the financial objectives of the gym are achieved and the appropriate financial systems and procedures are implemented.

• Identify and deliver appropriate staff training and development, motivating staff to reach their potential.

  
  

Do you have below qualifications & accreditations?

• Management experience in leisure or a related industry

• Have a recognised fitness training qualification equivalent to minimum of Level 3.

• Have a fitness industry recognised qualification such as lifestyle, management or nutritional.

• Evidence of CPD in the previous 12 months.

If you  

• Love being able to lead and team and develop each staff member's full potential.

• Are enthusiastic and have a positive outlook towards their role 

• Have a ‘can do’ attitude 

• Want to learn and gain skills

• Are honest, ethical, loyal , flexible and accountable

• Are willing to work from various local locations within the company as and when required

• Are willing to work shifts, including evenings and weekends.

  
  

DBS

The position of Fitness manager is classed as a regulated post and therefore requires a DBS Disclosure which will be carried out by Leisure Focus.

ABOUT US

Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.

Our Values ( FACE)

In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we

• Focus on the Customer

• Approach everything systematically

• Collaborate to achieve

• Exceed expectation

There are many great things about Leisure Focus. One of our strengths  is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.

To apply for this position, please share your CV and cover letter to recruitment@leisurefocus.org.uk

Closing date for applications : 06th March 2026

Job Description

Job Title:  Retail Manager (Multi-Site)

Department: Operations

Reports To: Operations Director

Location: Multi-Site (Travel required)

Direct Reports:  F&B Supervisors

Salary range: up to £40,000 depending on experience

Job Purpose

The Retail Manager is responsible for leading and driving the commercial performance of retail and food & beverage operations across multiple sites of Leisure Focus. 

The role ensures consistent service standards, strong financial performance, regulatory compliance, and brand alignment across all locations. This position plays maximising secondary spend, improving operational efficiencies, and developing high-performing management teams.

Key Responsibilities

1. Strategic Leadership & Commercial Growth

• Develop and implement a retail strategy aligned to organisational goals

• Drive revenue growth and maximise gross profit across all sites

• Identify new income streams and commercial opportunities

• Lead pricing, menu development, and promotional strategy

• Benchmark performance across sites and drive continuous improvement

2. Financial Oversight

• Oversee P&L performance for all retail operations

• Monitor KPIs including revenue, GP%, labour cost, and stock variance

• Develop and manage annual budgets and forecasts

• Implement cost-control initiatives without compromising quality

3. Operational Excellence

• Ensure consistency in service delivery, presentation, and brand standards

• Conduct regular site audits, oversee rota management and operational reviews

• Standardise operating procedures across locations

• Oversee stock control systems and supplier performance

4. Compliance & Risk Management

• Ensure full compliance with Food Safety, Health & Safety, and licensing regulations

• Maintain audit readiness across all sites

• Oversee implementation of HACCP procedures

• Monitor and manage risk related to food hygiene and stock handling

5. Leadership & Talent Development

• Lead, coach and develop site-based teams

• Build succession plans for key roles

• Support recruitment and onboarding of  team members

• Promote a strong customer-focused culture across all sites

• Drive engagement and performance management processes

6. Customer Experience & Brand

• Ensure a consistent and high-quality customer journey across all locations

• Analyse customer feedback and implement service improvements

• Align retail and catering operations with wider leisure operations

• Collaborate with marketing teams on campaigns and promotions

Key Skills & Experience

• Manager level experience and  managing multi-site retail and/or catering operations

• Strong commercial acumen and P&L management experience

• Proven ability to drive revenue growth in leisure

• Experience leading managers across geographically dispersed sites

• Strong analytical and financial reporting skills

• Knowledge of food safety and licensing regulations

Qualifications

• Level 3 (or above) Food Safety Qualification (Essential)

• Personal Licence (if alcohol is sold across sites) (desirable)

• Relevant management qualification (desirable)

• IOSH Managing Safely or NEBOSH (desirable)

Key Performance Indicators

• Regional revenue and gross profit growth

• Labour cost ratio targets

• Stock loss and waste reduction

• Customer satisfaction scores across sites

• Audit and compliance results

• Staff retention and engagement scores

Personal Attributes

• Strategic and commercially driven

• Influential leader with strong stakeholder management skills

• Highly organised and able to manage multiple priorities

• Results-focused with strong analytical capability

• Willing to travel regularly between sites

About us

Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.

Our Values ( FACE)

In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we

• Focus on the Customer

• Approach everything systematically

• Collaborate to achieve

• Exceed expectation

There are many great things about Leisure Focus. One of our strengths  is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.

Closing date :2nd March 2026

Please share your CV and the cover letter to recruitment@leisurefocus.org.uk

Job title: Swim Administrator (Multi site)

Contract : Full time, Permanent 

Salary : £12.21 p/h 

Reports to : Swimming Coordinators 

Job role

The Swim Administrator will support the site Swimming Coordinator in the delivery, administration, and continuous improvement of the Learn to Swim Programme across the contract. This role is ideal for an individual who is passionate about swimming development, highly organised, and motivated by supporting programme growth, customer experience excellence, and operational efficiency. The Swim administrator plays a key role in ensuring the smooth day-to-day running of the swimming programme while contributing to its commercial success and sports development objectives.

Primary objectives for the role be: 

• Support the Coordination of swimming programme across the contract.

• Assist with ensuring the swimming programme is operated in accordance with the National Teaching Plan.

• Help implement and maintain the swimming lesson brand standards across all sites.

• Forge positive working relationships with the local Swimming Clubs to benefit  the Learn to Swim Programme and swimming in general.

• To maintain a high level of knowledge within the swimming industry and keep abreast of changes within the industry through the reading of literature and attendance of Continuous Professional Development seminars.

• Support on the booking system is updated each term and all associated work that relates to enrolment and payments.

• Assist with the development and retention of swimmers within the Learn to Swim Programme.

• Support compliance, quality assurance, and continuous improvement initiatives.

The Swim administrator will focus day to day on the following tasks:

• Coordinate and liaise with the swimming coordinator about possible changes/improvements to the programmes.

• Coordinate and liaise with Swimming Instructors regarding timetable amendments.

• Keep abreast of attendance figures, change to public demand and maximise profit.

• Ensure all paperwork and processes are followed correctly across the contract.

• Ensure information required is input on to the membership system correctly.

• To ensure non paying direct debits and cash/card customers are chased and money recovered across the contract.

• To ensure programme exit surveys are being completed.

• Attend regular Sports Development and regional ASA club meetings representing the contract.

• Liaise with the Swimming Clubs on talent identification and possible exit routes from learn to swim to club swimming.

• To undertake any other duties as reasonably required by your Line Manager and other Senior Management.

THE CANDIDATE

Qualifications and skills

• The candidate must demonstrate extensive knowledge of learn to swim programmes and the ASA National Teaching Plan.  Abilities in teaching and managing a team of staff is also essential.

• The candidate must be a fully qualified Level 2 Swimming Teacher.

• Ideally an NPLQ and First Aid at Work certificate 
  

Personal

Among the personal characteristics sought the applicant:

• Must be an excellent communicator with the ability to effectively communicate with people at all levels.

• It is essential that the applicant is self motivated and focused on achieving target driven objectives.

• Have a friendly and approachable manner to ensure positive relationships are formed with key partners and stakeholders.

DBS

The position of Swimming Coordinator may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS check, it may  be necessary for the post holder to be submitted for a DBS check.

ABOUT US

Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.

Our Values ( FACE)

In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we

• Focus on the Customer

• Approach everything systematically

• Collaborate to achieve

• Exceed expectation

There are many great things about Leisure Focus. One of our strengths  is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.

To apply for this role, please share your covering letter and CV to recruitment@leisurefocus.org.uk

Closing date for applications 02nd March 2026

Job title :Duty Manager

Location : Braywick Leisure Centre 

Contract: Full time/ Permanent

Salary: £27,500 -£32,000 pa

More about the role

Leisure Focus is recruiting for the position of Duty Manager at  Braywick Leisure Centre in Maidenhead. Reporting into the General Manager, the successful candidate will be responsible for 

• Day to day operation of the center including health and safety, 

• Providing excellent customer experience

• Financial procedures and

• Leading, managing and training recreation staff.

(Each Duty Manager post is subject to its own agreed responsibilities)

More about you

The successful candidate should have a depth of knowledge, skills and experience of leisure centre operations and experience of working in a busy leisure environment. Excellent communication skills, flexibility and a commitment to customer service are essential. Successful applicants will be provided with full training in all aspects of this role.

(It is desirable, not essential to hold a current NPLQ (National Pool Lifeguard Qualification) and Pool Plant Operators)

You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

About us

Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.

Our Values ( FACE)

In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we

• Focus on the Customer

• Approach everything systematically

• Collaborate to achieve

• Exceed expectation

There are many great things about Leisure Focus. One of our strengths  is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.

If you believe you have the knowledge and skills required for this position please send an expression of interest letter and your CV to recruitment@leisurefocus.org.uk.

Closing date for applications: 06th March 2026